Welcome to FreshKart. By accessing or using our website, products, or services, you agree to comply with the following Terms and Conditions. Please read them carefully before placing an order or using our platform.

1. Product Information and Pricing

We aim to ensure that all product descriptions, images, availability, and pricing displayed on our website are accurate. However, errors or omissions may occasionally occur.

FreshKart reserves the right to:

• Correct any errors in product information or pricing
• Update prices without prior notice
• Modify or discontinue products or services at any time

All products and services are subject to availability.

2. Orders and Purchases

All orders placed through FreshKart are subject to acceptance and confirmation.

By placing an order, you confirm that:

• The information provided is accurate and complete
• You are authorised to use the selected payment method
• You agree to the pricing, delivery, and service terms provided

FreshKart reserves the right to refuse or cancel any order if necessary.

3. Payment Terms

Payment must be completed using approved payment methods available on our platform.

Accepted payment methods may include:

• Debit or credit cards
• EFT / bank transfer
• Other secure online payment options

All prices are listed in South African Rand (ZAR) unless stated otherwise.

4. Delivery Services

FreshKart aims to deliver orders within the estimated delivery timeframes provided at checkout. Delivery times may vary depending on:

• Product availability
• Seller processing times
• Delivery location
• Courier or transport delays

FreshKart is not responsible for delays caused by circumstances beyond our control.

5. Returns and Refunds

Returns and refunds are subject to our Returns & Refund Policy.

Certain products may not be eligible for return due to hygiene, safety, or seller-specific conditions. Customers are encouraged to review product details carefully before placing an order.

6. Limitation of Liability

FreshKart will not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.

Users are responsible for ensuring that products purchased meet their personal requirements and intended use.

7. Website Use

While we strive to keep our website accurate, secure, and fully operational, we do not guarantee uninterrupted access or that the website will always be free from errors or technical issues.

FreshKart reserves the right to update, modify, or remove website content at any time without notice.

8. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of South Africa. Any disputes arising from the use of our platform or services will be subject to the jurisdiction of the South African courts.

Contact Us

If you have any questions regarding these Terms and Conditions, please visit our Contact Us page or submit an enquiry through our online contact form.